Shipping Policy

Applies to orders placed with COMMONFOLK COMMERCE SDN. BHD. (Reg. No. 202601039570 (1701665-H))

This policy explains how COMMONFOLK COMMERCE SDN. BHD. handles delivery and collection for retail and bulk orders across Malaysia. Delivery is arranged and quoted individually for every order — there is no fixed shipping rate calculated automatically on this website.

01 Delivery Coverage

We deliver across Peninsular and East Malaysia. Delivery to more remote areas of Sabah and Sarawak may involve a longer transit time and a higher delivery charge, which we will disclose before confirming your order.

02 Collection From Our Office

Customers within the Klang Valley may choose to collect their order directly from our Kuala Lumpur office, at no delivery charge, by arrangement. Select “Collect from Kuala Lumpur office” at checkout and we will confirm a collection time once your order is ready.

03 How Delivery Is Quoted

Because our range spans a single throw blanket to cartons of tumblers, candles and notebooks, delivery cost depends on weight, volume and destination. Once you submit your cart at checkout, we calculate and confirm the delivery charge together with your order total before anything is dispatched.

04 Processing & Dispatch Time

Orders are processed once confirmed, typically within 1–3 business days. Larger bulk orders, multi-unit packs and customised orders (which need artwork approval and production time) may take longer, and we will advise an expected dispatch date when we confirm your order.

05 Couriers & Freight Partners

We use established Malaysian courier and freight partners appropriate to the size of your order — parcel couriers for retail-sized orders and freight or lorry transport for larger bulk shipments.

06 Order Tracking

Where our courier partner provides tracking, we will share the tracking number and carrier details with you by email or phone once your order has been dispatched.

07 Fragile, Fragranced & Custom Items

Products are shipped in their original retail or presentation packaging with additional protective packing for transit. Ceramic mugs, glass candle jars, glass diffuser bottles and spray bottles are fragile or contain liquids and are packed with extra protection, upright where needed; carriers may restrict some liquid or fragranced products by air or to certain remote areas, and we will tell you if this affects your order. Customised items are produced to your approved artwork and are dispatched once production is complete. On receipt, please check your order promptly. If an item arrives damaged in transit, refer to our Refund & Return Policy.

08 Bulk & Corporate Delivery

For large bulk or corporate orders, we can arrange carton or pallet freight or lorry delivery direct to an office, event venue, warehouse or retail location. Freight terms, loading access and delivery windows are agreed with the buyer before dispatch.

09 Delays & Circumstances Beyond Our Control

Occasionally, delivery may be delayed by circumstances outside our control, including courier disruptions, weather, or public holidays. We will keep you informed of any significant delay affecting your order.

10 Contact

Questions about delivery or collection can be directed to commonfolkcommerce@outlook.com or +6017-414 3199. Our registered address is 03-05-06, REVO AURORA PLACE, 1, PERSIARAN JALIL 1, BUKIT JALIL, 57000 KUALA LUMPUR.